topic Re: EE Online Shop won't let me buy anything in Orders

EE Online Shop won't let me buy anything

dermoB99 — Mon, 21 Nov 2022 20:45:18 GMT

Hi, I want to order something from the My Shop section of the EE website. I currently have a PAYG EE sim, and have a MyEE account. When I try to buy a phone accessory, it will display a "login" button even though I am already logged in. If I try to log in again, I then get this error message:

"Unfortunately, we couldn't log you in, but you can still buy or upgrade".

I did some Googling and it looks like people have been getting this error for YEARS and it still hasn't been fixed. Can someone from EE please advise me on how to get round this? I just want to be able to buy something from the online shop.

Re: EE Online Shop won't let me buy anything

Chris_B — Mon, 21 Nov 2022 21:25:36 GMT

@dermoB99 You can not purchase from the online shop ( add to plan store ) unless you are a contract customer. As it’s called the add to plan store. You pay for the item via your phone bill and you don’t get a bill with PAYG.

Re: EE Online Shop won't let me buy anything

Janie222 — Sat, 27 May 2023 17:26:42 GMT

Actually, I am having the same issue and I have 2 mobile contracts with EE. I would like to know how to get past this.

Re: EE Online Shop won't let me buy anything

Leanne_T — Sun, 28 May 2023 06:24:55 GMT

Hi @Janie222

Thanks for coming here.

Have you tried clearing cookies and cache and opening a new web browser?

What are you looking to purchase on the EE Shop?

Leanne 🙂

Re: EE Online Shop won't let me buy anything

Janie222 — Sun, 28 May 2023 09:00:02 GMT

Yeah. I’ve done that. I’m looking to purchase an Apple Watch.

Sent from my iPhone

Re: EE Online Shop won't let me buy anything

Christopher_G — Sun, 28 May 2023 11:39:02 GMT

OK thanks @Janie222

I recommend speaking to our Mobile Care team so they can look into this for you.

Chris

Re: EE Online Shop won't let me buy anything

Chris_B — Sun, 28 May 2023 12:51:20 GMT

@Janie222 Your issue isn’t the same as the original post on this thread. You’re not trying to purchase from the accessory store as that’s an add to plan shop. Are you logged in to your EE account?

Re: EE Online Shop won't let me buy anything

Janie222 — Sun, 28 May 2023 13:12:10 GMT

Yes I’m logged in and everytime I go to shop and choose watches it’s kicks me out and says I need to log in, when I log in it just keeps doing the same thing.

Sent from my iPhone

Re: EE Online Shop won't let me buy anything

Christopher_G — Mon, 29 May 2023 06:46:11 GMT

Hi @Janie222

Do you have an eligible pay monthly plan to order an add to plan accessory?

Chris

Re: EE Online Shop won't let me buy anything

Janie222 — Mon, 29 May 2023 09:31:51 GMT

Yes, I have a mobile contract and also a sim only contract with them.

Sent from my iPhone

Re: EE Online Shop won't let me buy anything

Leanne_T — Tue, 30 May 2023 06:53:42 GMT

Thanks @Janie222

What are you looking to purchase on the EE Shop?

Does this happen with everything you select?

Leanne.

Re: EE Online Shop won't let me buy anything

Janie222 — Tue, 30 May 2023 09:08:29 GMT

It happens with anything yes.

I’m looking to purchase an Apple Watch. I’m also looking to purchase another phone or iPad also.

Sent from my iPhone

Re: EE Online Shop won't let me buy anything

Leanne_T — Tue, 30 May 2023 09:10:26 GMT

Thanks very much @Janie222

In this case, please call us on 150 and the team will get this looked into for you.

Leanne 🙂

Re: EE Online Shop won't let me buy anything

Janie222 — Tue, 30 May 2023 10:19:29 GMT

The whole point on online is to make it more convenient.

It’s fine. I’m going to try with our other provider Three.

Thanks

Sent from my iPhone

Re: EE Online Shop won't let me buy anything

Leanne_T — Tue, 30 May 2023 10:29:10 GMT

Hi @Janie222

The can raise a support ticket for your My EE account if needed to get this resolved for you to place an order online.

Thanks.

Leanne.