topic Re: tracking my order in Orders

tracking my order

hanziee732 — Sat, 20 May 2023 10:48:52 GMT

ive ordered a iphone 13 in pink 125Gb monthly payment i’ve payed £30 upfront and i haven’t received a time it would arrive, could you please tell me why

Re: tracking my order

XRaySpeX — Sat, 20 May 2023 11:12:55 GMT

This user discussion forum can have no access to your specific account. You need to raise this with CS.

Re: tracking my order

Leanne_T — Sat, 20 May 2023 12:13:14 GMT

Hi @hanziee732

Thanks for coming here and for your order.

When did you place the order?

Leanne 🙂

Re: tracking my order

hanziee732 — Sat, 20 May 2023 14:12:17 GMT

i’ve ordered it on Thursday.

Re: tracking my order

Leanne_T — Sat, 20 May 2023 14:38:09 GMT

Thanks @hanziee732

The device is in stock, if DPD have not been in touch to let you know when this will be delivered, please get in touch with our mobile care team to get the order looked into.

Leanne 🙂

Re: tracking my order

hanziee732 — Thu, 25 May 2023 17:57:34 GMT

Hello?

i have been waiting for way too long, i haven’t gotten any updates on my order this is very disappointing as i have been expecting it, i have emailed your customer service team but i have no reply??? can i please know why this is happening and if my order has even been shipped out?

Thank you.

Re: tracking my order

Leanne_T — Fri, 26 May 2023 06:39:53 GMT

Hi there @hanziee732

Thanks for coming back to us.

To get the order looked into, please get in touch with our customer care team. They will have access to the account and provide an update for you.

Leanne 🙂