topic Re: Reference number. in Orders

Reference number.

jenniemay — Mon, 22 May 2023 10:49:29 GMT

Hi. I recently received my new phone, which I ordered through the EE app. However I don't have a reference number. I've checked the email acknowledgement and it wasn't on there either. How can I get this reference number?

Re: Reference number.

Schockwave — Mon, 22 May 2023 11:13:04 GMT

Hello @jenniemay ,

Welcome to the community,

Not sure what reference number you are asking about. If you have received your new phone and have the SIM card, have you put the SIM card in? If you are not a new customer and have the SIM card from your previous phone, have you put that in?

Just wondering what you need the reference number for?

Re: Reference number.

jenniemay — Mon, 22 May 2023 11:30:55 GMT

I need the reference number for the purchase of my phone. The reason being, that I cannot claim my free ear buds from Google without it. I didn't get a receipt or ref because I ordered through the EE app .

Re: Reference number.

jenniemay — Mon, 22 May 2023 11:51:41 GMT

I've already looked at help, it didn't help. I already have the app . I'm getting nowhere with this.

Re: Reference number.

James_B — Mon, 22 May 2023 12:33:13 GMT

Hi @jenniemay,

Welcome to the EE Community. 🙂

You should be able to find all of the information you need for your claim on the delivery note that came with your phone.

If you no longer have it, please get in touch with Customer Care to request a replacement proof of purchase.

They'll be happy to help.

James

Re: Reference number.

jenniemay — Thu, 25 May 2023 09:07:06 GMT

Thanks for your help. It worked just fine with the delivery note. 🙂

Re: Reference number.

Katie_B — Thu, 25 May 2023 09:09:12 GMT

Thanks for coming back and letting us know @jenniemay.

Have a great day,

Katie