topic Re: How Do I finish my account setup? in Orders

How Do I finish my account setup?

lukeweston — Tue, 16 May 2023 14:05:54 GMT

Hi, I’ve recently created my EE account and I’m wanting to purchase a product but it asks me to login, once I click login it tells me to link my account and gives me three options:

connect a phone

connect an ee router

join the ee community

However, the only one I can do is join the ee community and I’ve not done that but it still telling me to link my account? Do I have to do something else aswell?

Re: How Do I finish my account setup?

James_B — Tue, 16 May 2023 16:14:45 GMT

Hi @lukeweston,

Welcome to the EE Community. 🙂

If you're a brand new EE customer, please log out of My EE before making a purchase from the online shop.

Once your receive your product, you can then add it to your My EE account.

Thanks

James

Re: How Do I finish my account setup?

lukeweston — Tue, 16 May 2023 16:29:37 GMT

Hi, but the product I’m looking at does not show a “Buy” button it shows a “Log In” button so I’m required to login before I can buy it?

Re: How Do I finish my account setup?

James_B — Tue, 16 May 2023 16:33:10 GMT

Hi @lukeweston,

Is it an add to plan product? These items are only available to EE Mobile customers as the monthly charge is added to your mobile bill.

James

Re: How Do I finish my account setup?

lukeweston — Tue, 16 May 2023 17:28:51 GMT

Possibly I’m not sure it was the AirPods Pro 2nd Generation but as a monthly plan of 11 months?

Re: How Do I finish my account setup?

James_B — Tue, 16 May 2023 17:43:22 GMT

Yes, that's an add to plan product @lukeweston

James

Re: How Do I finish my account setup?

lukeweston — Tue, 16 May 2023 17:44:40 GMT

Oh I see, my mistake. Thanks a lot for the help!

Re: How Do I finish my account setup?

James_B — Tue, 16 May 2023 17:50:06 GMT

No problem @lukeweston 🙂

James