topic Re: Live chat in Orders

Live chat

Kelt — Tue, 11 Oct 2022 16:04:54 GMT

Im waiting to send a phone back

Christopher_G — Tue, 11 Oct 2022 17:06:37 GMT

Welcome to the community.

Is there anything we can help with? Did you manage to speak to someone about sending your phone back?

Chris

pardip — Mon, 26 Dec 2022 14:06:26 GMT

my phone is trade in but have not received anything to return in

pardip — Mon, 26 Dec 2022 14:07:02 GMT

not yet

Leanne_T — Tue, 27 Dec 2022 08:04:04 GMT

Thanks for coming here.

When did you receive the upgrade?

Leanne 🙂

pardip — Tue, 27 Dec 2022 08:10:23 GMT

Friday 16th December

Leanne_T — Tue, 27 Dec 2022 08:11:20 GMT

The returns pack is sent via Royal Mail and can take 7-10 days.

Please call us on 150 if this is not with you by the end of the week.

Leanne.

Maggie99 — Mon, 16 Jan 2023 08:37:54 GMT

Hi, I have just recently got an upgrade and I need to send back my old hand set what’s the address for me to do that? Thank you maggie.

Leanne_T — Mon, 16 Jan 2023 08:49:07 GMT

You will receive a trade in pack through the post with all the details needed to return the phone to us 🙂

Leanne.

Marief197547 — Thu, 11 May 2023 17:52:37 GMT

About a month but I'm now on holiday till 24th could I get more time to send it

Christopher_G — Fri, 12 May 2023 06:31:10 GMT

You will need to speak with our Mobile Care team to see if they can hold off on any late return charges.

Chris