topic Re: Sorry, we can't show your order details right now. Don't worry, we'll keep you in Orders

Sorry, we can't show your order details right now. Don't worry, we'll keep you

David7821 — Mon, 08 May 2023 13:08:44 GMT

Hi there I made an order lastnigt I received an email so I go to track my order I received this notification

Sorry, we can't show your order details right now.

Don't worry, we'll keep you updated on the progress of your order by text or email. Keep an eye out for these updates from EE or from our courier DPD.

For the latest news on device launches, pop by the EE Community.

For more info on ordering, or if your order hasn't arrived, visit our Help section.

Just wondering if this means ny order gone through or not?

Re: Sorry, we can't show your order details right now. Don't worry, we'll keep you

James_B — Tue, 09 May 2023 08:07:23 GMT

Hi @David7821,

Welcome to the EE Community. 🙂

Yes, if you've received a confirmation email we have received your order.

Our sales team will be in touch if there are any issues.

James

Re: Sorry, we can't show your order details right now. Don't worry, we'll keep you

David7821 — Tue, 09 May 2023 23:52:27 GMT

Hello there

Thank you for your response 😊

Just want to add that I applied for a new phone through the early upgrade link, I've received that email I shown you in my first message 1:00am on 8th May

(When will I receive another email regards to tracking it through DPD? )

Below is the first email confirmation

Hi David,

Thanks for upgrading, it’s great to see you again. You’ll find details of your new phone and plan below. You are upgrading your existing number

Many thanks for your fast response and understanding 😀

Re: Sorry, we can't show your order details right now. Don't worry, we'll keep you

Katie_B — Wed, 10 May 2023 06:56:07 GMT

Hi @David7821.

Once your phone has been despatched you will receive further details regarding your delivery from DPD.

Katie 🙂