https://community.ee.co.uk/t5/Orders/Not-honouring-contract-on-website/m-p/1251120#M67548 <P>Placed an order online for a new phone for my daughter as her one broke, after placing an order I was asked to call the helpdesk to confirm some info. When I phoned the guy kept telling me he was looking at other plans which were a lot more than the one I had ordered. When I asked why I couldn't have the plan that was available on the website as advertised I was told it was unavailable but not why.&nbsp;</P><P>Why is something available online, but it's just cancelled as soon as you order it.</P><P>It was a Samsung A14 for £20 a month, no upfront cost .</P> Mon, 08 May 2023 11:20:14 GMT Entropy86 2023-05-08T11:20:14Z https://community.ee.co.uk/t5/Orders/Not-honouring-contract-on-website/m-p/1251120#M67548 <P>Placed an order online for a new phone for my daughter as her one broke, after placing an order I was asked to call the helpdesk to confirm some info. When I phoned the guy kept telling me he was looking at other plans which were a lot more than the one I had ordered. When I asked why I couldn't have the plan that was available on the website as advertised I was told it was unavailable but not why.&nbsp;</P><P>Why is something available online, but it's just cancelled as soon as you order it.</P><P>It was a Samsung A14 for £20 a month, no upfront cost .</P> Mon, 08 May 2023 11:20:14 GMT https://community.ee.co.uk/t5/Orders/Not-honouring-contract-on-website/m-p/1251120#M67548 Entropy86 2023-05-08T11:20:14Z https://community.ee.co.uk/t5/Orders/Not-honouring-contract-on-website/m-p/1251330#M67558 <P>Hello <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1291443">@Entropy86</a></SPAN>.&nbsp;</P> <P>Welcome to the EE Community.&nbsp;</P> <P>I am unable to see the £20 plan when looking at the <A href="https://shop.ee.co.uk/mobile-phones/pay-monthly/samsung-galaxy-a14-4g/details?s_cid=con_ee_dg-mob_ess_ppc-brand&amp;esskwid=p75517724232&amp;ess_sacid=71700000107833645&amp;gclsrc=aw.ds&amp;&amp;logo=TUR1&amp;gclid=EAIaIQobChMIuqC_r9Tn_gIVgZ7tCh3UUQamEAAYASAAEgK3OvD_BwE" target="_blank">Samsung A14 online</A>.&nbsp;</P> <P>Have you got any details of the original plan you selected?</P> <P>Katie</P> Tue, 09 May 2023 06:58:54 GMT https://community.ee.co.uk/t5/Orders/Not-honouring-contract-on-website/m-p/1251330#M67558 Katie_B 2023-05-09T06:58:54Z