topic Re: Replace pay as you go sim in Orders

Replace pay as you go sim

Hsgsgsjsjbs — Fri, 05 May 2023 09:56:36 GMT

I have a pay as you go sim card that was damaged, I've applied for a new sim card to be sent to my address and after waiting 14 days I still received nothing. I tried getting help in a local ee shop to be told that replacement pay as you go sims can only be done via online. So I tried applying again and after another week I've still received nothing

Re: Replace pay as you go sim

Christopher_G — Fri, 05 May 2023 12:16:35 GMT

Hi @Hsgsgsjsjbs

Welcome to the community.

Is the address on your account correct?

Chris

Re: Replace pay as you go sim

Hsgsgsjsjbs — Fri, 05 May 2023 12:23:33 GMT

Yes as I've only stayed at this address while on this package, it doesn't have an area for checking and updating addresses when I go onto my ee

Re: Replace pay as you go sim

Christopher_G — Fri, 05 May 2023 12:50:09 GMT

OK, thanks @Hsgsgsjsjbs

You may need to speak to our mobile care team so they can check your account and find out what's happening with your replacement SIM.
Chris

Re: Replace pay as you go sim

Hsgsgsjsjbs — Fri, 05 May 2023 13:00:04 GMT

Unfortunately I have no way of calling as I don't have a working sim card and I use my mobile as my landline

Re: Replace pay as you go sim

Christopher_G — Fri, 05 May 2023 14:01:53 GMT

OK, thanks @Hsgsgsjsjbs

If you're able to borrow someone else's EE phone, that would be brilliant. Otherwise, if you pop into your nearest store, you can phone from there if they're unable to give you a replacement SIM.

Chris

Re: Replace pay as you go sim

Hsgsgsjsjbs — Fri, 05 May 2023 14:04:47 GMT

That's great thanks