topic Re: Order not showing on my ee in Orders

Order not showing on my ee

rlgwilliam95 — Fri, 05 May 2023 08:10:11 GMT

Placed order for an additional line on 04.05.23, got an email to confirm the order, however the number to keep me updated is actually my WiFi box, so won't be able to recieve updates, so checked on "track my order" nothing available to show. Also not showing anywhere on my ee, not on my bill or info or anything... I'm autistic and need to know when I will be receiving my new device.

Re: Order not showing on my ee

Katie_B — Fri, 05 May 2023 09:51:29 GMT

Hello @rlgwilliam95.

Thanks for ordering with us.

The new line will be added to your My EE account once ready for despatch.

What device did you go for?

I would love to see if I can find some information for you.

Speak soon,

Katie

Re: Order not showing on my ee

rlgwilliam95 — Fri, 05 May 2023 10:42:49 GMT

Hi Katie, thank you for responding so quickly

I ordered the Samsung s23 ultra in green

I would also like the number that I will receive updates on, changed to my contact number on my profile if possible please

Thanks rach

Re: Order not showing on my ee

Katie_B — Fri, 05 May 2023 11:29:09 GMT

Thanks for confirming @rlgwilliam95.

I have checked and can see this phone and colour is in stock in all memory sizes and usually despatched within one day.

We have no account access here on the community so we can't access your account to update any contact information.

When you have a moment please check your community inbox.

Katie