topic Missed delivery in Orders

Missed delivery

JaneC23 — Fri, 05 May 2023 10:04:29 GMT

Hi I missed a delivery of some new buds for my new phone. It says on the tracking ticket that they're being returned to EE. How do I get them resent out to me? 😊

Re: Missed delivery

Leanne_T — Fri, 05 May 2023 12:04:37 GMT

Hi @JaneC23

Thanks for coming here.

If they have been sent back to us, the order will be cancelled once the Buds have been processed as returned. These can then be ordered again 🙂

Leanne.

Re: Missed delivery

JaneC23 — Fri, 05 May 2023 14:35:05 GMT

Hi Leanne

Thanks for the info. They came as a complimentary item will I have to purchase them now?

Jane

Re: Missed delivery

Leanne_T — Fri, 05 May 2023 12:46:33 GMT

Thanks @JaneC23

In this case, please call us on 150 and the team can look into getting the free buds sent to you again 🙂

Leanne.

Re: Missed delivery

JaneC23 — Fri, 05 May 2023 19:48:24 GMT

Hi Leanne

Thanks. Will do.

Jane 😊

Sent from Outlook for Android<>