topic Re: Orders and processing in Orders

Orders and processing

KS72 — Wed, 03 May 2023 09:14:41 GMT

Hi I ordered a phone on Monday the 1st and got an email to say the order is being processed with an order number. And I still haven’t heard anything else?
it did say order before midnight for next day delivery but haven’t heard anything yet?

any advise on what I should expect? Or when I should expect delivery and if it’s gone through?

Re: Orders and processing

Katie_B — Wed, 03 May 2023 10:37:29 GMT

Hello @KS72.

Welcome to the community.

What phone did you order?

Please could you also confirm the colour and memory size so I can take a look at our delivery guidance for you.

Katie

Re: Orders and processing

Northerner — Wed, 03 May 2023 11:26:47 GMT

Hi @KS72

Have you checked EE order tracking?

https://ee.co.uk/help/orders/track-mobile-order

Thanks

Re: Orders and processing

KS72 — Wed, 03 May 2023 11:32:29 GMT

Hi Katie,

the iPhone 14 plus in lilic and 256gb

thank you

Re: Orders and processing

Katie_B — Wed, 03 May 2023 11:36:45 GMT

Thanks for confirming @KS72.

I have checked and this phone is showing as in stock and to expect despatch within one day.

Please give us a call so our customer care team can chase your order.

Katie 🙂