topic Re: Order being returned back to you by dpd and I never received any notification fr in Orders

Order being returned back to you by dpd and I never received any notification fr

lisalisa7475 — Tue, 25 Apr 2023 15:05:34 GMT

Hi there I am a new customer I was supposed to receive a delivery from you but for some reason dpd have sent it back to ee when they have not even tried to deliver it when I go on the dpd app all they keep saying is I have to contact you in order for the delivery to be sent again and this morning I received a letter from ee saying that my bill is overdue how can this be if I not got my phone that I ordered and I have no phone to contact ee so I being put into arrears for no reason

Re: Order being returned back to you by dpd and I never received any notification fr

Christopher_G — Tue, 25 Apr 2023 17:59:54 GMT

Hi @lisalisa7475

Welcome to the community.

I'm sorry to hear that you had a problem with your delivery. I would suggest speaking to our Mobile Care team either by calling from another phone or through our live chat service. You can find contact numbers and a live chat link on our get in touch help page.

Hope you get sorted.

Chris