SIM card not arrived

BethG2 — Sat, 22 Apr 2023 18:38:33 GMT

Hi all, I ordered a new SIM card on 14 April. I had an email to say EE had received my order and to expect a text telling me of delivery. It is now 22 April and I’ve heard nothing since. Are there delays with SIM cards or has my order got lost? I have a tracking number in the email but because it isn’t an actual phone being delivered, the tracking number doesn’t work. I’m getting a bit worried now as I’ve brought the SIM for my kid’s birthday and I’m thinking it might not arrive in time.

Re: SIM card not arrived

Leanne_T — Sun, 23 Apr 2023 06:21:57 GMT

Hi there @BethG2

Thanks for coming here.

SIM Orders should take no longer than 5 working days to be delivered by Royal Mail.

As the 5 days have now passed, I would suggest getting in touch with our mobile care team who can get this looked into for you.

Leanne.

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SIM card not arrived

Re: SIM card not arrived