topic Re: Upgrade order in Orders

Upgrade order

mgnorris72 — Fri, 21 Apr 2023 09:10:47 GMT

Hi,

I upgraded online 4 days ago. I received the confirmation but nothing since. How long should I wait before escalating this?

Thanks,

Matt

Re: Upgrade order

Christopher_G — Fri, 21 Apr 2023 12:14:02 GMT

Hi @mgnorris72

Welcome to the community.

Which device did you order? Please include the colour and memory size where applicable.
Chris

Re: Upgrade order

mgnorris72 — Fri, 21 Apr 2023 13:00:42 GMT

Hi Chris,

iPhone 14, purple, 128GB. I'm not bothered about colour if that's the issue.

Re: Upgrade order

Christopher_G — Fri, 21 Apr 2023 13:53:08 GMT

Thanks @mgnorris72

That model is in stock and expected to be dispatched within one day. I would recommend speaking to our Mobile Care team so they can double check the order for you.
Chris