topic Re: Hello, sorry when will you send my order, smart phone samsung galaxy S23+ lease in Orders

Hello, sorry when will you send my order, smart phone samsung galaxy S23+ lease

Mansur0101 — Thu, 20 Apr 2023 05:52:56 GMT

Hello, sorry when will you send my order, smart phone samsung galaxy S23+ 5G 256mb Green

please Mansur

Re: Hello, sorry when will you send my order, smart phone samsung galaxy S23+ lease

Northerner — Thu, 20 Apr 2023 06:18:08 GMT

Hi @Mansur0101

Have you checked EE order tracking?

https://ee.co.uk/help/orders/track-mobile-order

Thanks

Re: Hello, sorry when will you send my order, smart phone samsung galaxy S23+ lease

Leanne_T — Thu, 20 Apr 2023 07:27:10 GMT

Hi @Mansur0101

Welcome to the community.

When did you place the order?

Was this an upgrade or new contract?

Leanne 🙂

Re: Hello, sorry when will you send my order, smart phone samsung galaxy S23+ lease

Mansur0101 — Thu, 20 Apr 2023 09:51:40 GMT

[Mod edit: Image rejected as it contained personal information]

Re: Hello, sorry when will you send my order, smart phone samsung galaxy S23+ lease

Leanne_T — Thu, 20 Apr 2023 08:23:24 GMT

The image posted shows you would need to call the number provided to get the order looked into as the team require further details @Mansur0101

Please call us and the team will be happy to help.

Leanne.

Re: Hello, sorry when will you send my order, smart phone samsung galaxy S23+ lease

Mansur0101 — Sat, 22 Apr 2023 07:59:34 GMT

Hello, I ordered a smart phone samsung galaxy 23+ 256mb 5G green, but it still hasn't arrived, no one gives a clear answer, they also took money from my account for the down payment, but I have no phone and no money! EE service disappoints me, very slow, poor customer service, can't recommend to others!

Re: Hello, sorry when will you send my order, smart phone samsung galaxy S23+ lease

Leanne_T — Sat, 22 Apr 2023 08:01:39 GMT

Hi @Mansur0101

Have you called the number on the email to speak to the sales team and get this sorted?

Leanne.

Re: Hello, sorry when will you send my order, smart phone samsung galaxy S23+ lease

Mansur0101 — Sat, 22 Apr 2023 08:22:20 GMT

When I call, they say go to shopping centers, when I go there, they say it will be sent by mail to your home address, there is no clear answer, I spent so much time, I went to EE branches, I didn't get anything, where is my order? If you don't send, why do you charge in advance, who can give a definite answer? I need specific information, otherwise I will complain to you!

Re: Hello, sorry when will you send my order, smart phone samsung galaxy S23+ lease

Leanne_T — Sat, 22 Apr 2023 10:07:30 GMT

Hi @Mansur0101

If you call us on 0800 956 6000 the team will check the order and give you an update.

Sorry we have no account access on the community to look into individual orders.

Leanne.