topic Phone order in Orders

Phone order

Gilbert0 — Mon, 17 Apr 2023 14:09:57 GMT

Hi,

I placed an order on Saturday the 15th of April and received my email containing the order confirmation number (xkoxxxxxxxxx) ,

I haven’t received anything since this so I called 150 earlier today and was told someone had closed my order on Sunday and this would’ve been a mistake, When speaking with the employee today he said I will receive confirmation of my delivery order and he will send the phone out for next day delivery also stated he will call me back in 10 minutes, I needed the call at 12:40 under the Impression I will receive a call in 10 minutes and have received no email, call or text,

Can someone please confirm my order for me please?

Thanks,

Danny

[Mod edit: Please do not post order numbers on the public board. Thanks!]

Re: Phone order

Leanne_T — Mon, 17 Apr 2023 15:20:40 GMT

Hi @Gilbert0

I am sorry to hear this has happened.

To get the order checked, please give us another call on 150 the team will have access to your account and give you an update on the order.

Let me know how you get on 🙂

Leanne.

Re: Phone order

Gilbert0 — Mon, 17 Apr 2023 21:53:13 GMT

Hello @Leanne_T,

Thank you for your response!

Your help allowed me to receive an answer regarding my order, sadly my order will be refunded but I’m thankful for your support.

I hope you have a great week😊

Thanks,

Danny

Re: Phone order

James_B — Tue, 18 Apr 2023 06:55:04 GMT

I'm sorry to hear that @Gilbert0

Thanks for letting us know.

Have great week too. 🙂

James

Re: Phone order

Waris786 — Sat, 08 Jul 2023 11:31:53 GMT

Hi I hope you are fine yesterday I order new iPhone 14 pro max but I did not receive any email regarding confirmation and my order number is xko292150261 please check for me