topic Re: Order new sim card in Orders

Order new sim card

Kristina1231 — Sun, 19 Mar 2023 02:38:54 GMT

Hello i would like to order my old sim card back please

Re: Order new sim card

Kristina1231 — Sun, 19 Mar 2023 02:31:03 GMT

Yes i need a new sim card cause i have lost my old one please and on that number I’ve got doctors calling me please help me

Re: Order new sim card

Kristina1231 — Sun, 19 Mar 2023 02:32:06 GMT

I would like my old one a replacement one thank you

Re: Order new sim card

Kristina1231 — Sun, 19 Mar 2023 02:32:49 GMT

Yes

Re: Order new sim card

Kristina1231 — Sun, 19 Mar 2023 02:34:04 GMT

Yes please

Re: Order new sim card

XRaySpeX — Sun, 19 Mar 2023 07:24:54 GMT

@Kristina1231 : Take phone into an EE shop with Photo ID & they'll transfer number & credit if applicable to a replacement SIM of correct size for free or phone CS for one for £1.50. It will come as a Combi-SIM with all 3 sizes as push-outs.

Re: Order new sim card

Madison1972 — Mon, 20 Mar 2023 17:33:01 GMT

Was supose to have ordered new sim but hasn’t come

Re: Order new sim card

James_B — Mon, 20 Mar 2023 17:53:45 GMT

Hi @Madison1972,

Welcome to the EE Community. 🙂

When did you order your SIM? It should arrive in 2-5 working days.

James

Re: Order new sim card

pedar61 — Mon, 17 Apr 2023 11:13:02 GMT

I have changed from bt sim card, and have a new phone number but no sim card has been sent

Re: Order new sim card

James_B — Mon, 17 Apr 2023 11:20:34 GMT

Hi @pedar61,

Welcome to the EE Community. 🙂

When did you order your SIM? They're normally delivered within 2-5 working days.

James

Re: Order new sim card

pedar61 — Mon, 17 Apr 2023 11:35:54 GMT

March 18, been billed and received no sim !

Re: Order new sim card

James_B — Mon, 17 Apr 2023 11:51:07 GMT

Hi @pedar61,

Please get in touch with Customer Care so a member of the team can send out another SIM for you.

They'll be happy to help. 🙂

James

Re: Order new sim card

pedar61 — Mon, 17 Apr 2023 12:45:49 GMT

I did call them but the number they sent me, before the sim card. is not valid, I will contact BT and find out what is happening

Re: Order new sim card

James_B — Mon, 17 Apr 2023 13:02:37 GMT

Please let us know how you get on @pedar61

James

Re: Order new sim card

Yxng_adzinooo — Fri, 12 May 2023 21:28:35 GMT

Hi my phone is lost lol

Re: Order new sim card

Yxng_adzinooo1 — Fri, 12 May 2023 21:36:04 GMT

It doesn’t let me order a new sim card

Re: Order new sim card

Christopher_G — Sat, 13 May 2023 06:49:11 GMT

Hi @Yxng_adzinooo

Sorry to hear about your phone. What kind of phone was it?

If it hasn't turned up, I would suggest reporting it as a Lost or stolen mobile phone.

Chris

Re: Order new sim card

Christopher_G — Sat, 13 May 2023 07:08:39 GMT

Hi @Yxng_adzinooo1

Welcome to the community.

Is it a replacement SIM card or are you looking for a brand new connection?

Chris

Re: Order new sim card

Freddytommy1 — Wed, 17 May 2023 10:23:56 GMT

I have lost my phone with my simcard init the number is *********** can u send me this one to my address

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: Order new sim card

Leanne_T — Wed, 17 May 2023 10:27:52 GMT

Hi @Freddytommy1

Thanks for coming here.

To report the SIM as lost, you would need to call us on 07953 966 150, and select the option for lost and stolen.

Our Mobile Care team will block the phone and SIM card for you and send you a replacement SIM card with the same number.

Please see our What should I do if my phone is lost or stolen? Help page for more details.

Leanne.