topic Re: Hi in Orders

Hi

Ciprian10 — Mon, 17 Apr 2023 02:31:32 GMT

I want to make you a contract for a laptop or phone, please help me if possible. Thank you

Re: Hi

Ciprian10 — Mon, 17 Apr 2023 02:45:05 GMT

I want to make a contract with a phone but it tells me that I haven't completed the account to make and that you have to access Community and I don't know how

Re: Hi

Christopher_G — Mon, 17 Apr 2023 07:15:05 GMT

Hi @Ciprian10

Welcome to the community.

You have to have a phone contract in order to get a Laptop contract, this could be why it keeps referring you to your My EE account.

Chris

Re: Hi

XRaySpeX — Mon, 17 Apr 2023 08:06:35 GMT

@Ciprian10 : Do you already have a mobile phone or SIM contract with EE? If not, logout of (or don't login to) your MyEE before going to the EE Shop to buy an EE mobile phone or SIM contract. It expects you to already have an EE mobile phone or SIM contract.

Do you already have a mobile phone or SIM contract with EE? You cannot order a lappy online unless you already have a mobile phone or SIM contract from EE. You are expected to pay for it along with your existing EE mobile plan. That's why it's telling you to login to upgrade your existing plan or add another device. You have neither of these.