topic orders in Orders

orders

haulaa1 — Sun, 16 Apr 2023 23:33:05 GMT

i’ve ordered an iphone 14 pro max 128gb and i’ve received a confirmation email however, i wanted to know when i’ll be receiving my order?

Re: orders

Gareth43 — Mon, 17 Apr 2023 04:27:22 GMT

Hey there download the dpd app and make account using the same email and phone number you used to make the phone order with EE. Because you’re more likely to find out when you’re order is coming from DPD before you do from EE in my experience .

Re: orders

haulaa1 — Mon, 17 Apr 2023 05:05:43 GMT

i’ve tried that, however i haven’t yet received my tracking number from dpd so nothing has came up on the dpd app unfortunately.

Re: orders

Christopher_G — Mon, 17 Apr 2023 07:17:46 GMT

Welcome to the community, @haulaa1.

When did you order and which colour did you choose? I'll check our stock levels for you.

Chris

Re: orders

haulaa1 — Mon, 17 Apr 2023 07:22:48 GMT

i ordered it around 1am on saturday and i got black iphone 14 pro max 128gb. when ordering it through the website it mentioned that it was in stock and will be dispatched within 1 day.

Re: orders

Christopher_G — Mon, 17 Apr 2023 07:28:13 GMT

Yes, I've checked and that is the current delivery guidance, @haulaa1

If you don't hear from DPD this morning, have a chat with our Mobile Care team and they'll double check your order for you.

Chris