topic Re: Return of part ex handset. No package received as yet, 2 weeks in? in Orders

Return of part ex handset. No package received as yet, 2 weeks in?

Bb31 — Thu, 13 Apr 2023 11:36:24 GMT

Upgraded a handset 2 weeks ago online and there was an offer of trading your old handset in. ‘We’ll send you a package was the line!’ When? I wonder and to where would you chase this up?

Re: Return of part ex handset. No package received as yet, 2 weeks in?

Christopher_G — Thu, 13 Apr 2023 14:27:21 GMT

Hi @Bb31

Have you received your new device yet? The package is sent separately through the post.

Chris

Re: Return of part ex handset. No package received as yet, 2 weeks in?

Bb31 — Thu, 13 Apr 2023 17:49:09 GMT

Hi Mark, yes new handset received 10 days ago thanks, but no package as yet!

Re: Return of part ex handset. No package received as yet, 2 weeks in?

Christopher_G — Fri, 14 Apr 2023 06:59:05 GMT

OK, thank you, @Bb31.

I would recommend speaking to our Mobile Care team to make sure the package has been sent.

Chris