topic Re: Frustrated with EE in Orders

Frustrated with EE

Auntbetty — Wed, 12 Apr 2023 12:46:52 GMT

My wife is deaf and I was told I can purchase some Xrai glasses through EE which will allow her to access subtitles in conversations, I went to a EE shop in Harrogate, which we were visiting at the time, and was told I had to have a EE phone or account to get a pair. I called up EE to take out a SIM only account and was told by the operator that he could order me the glasses once the order was processed and would get them sent to me. After hearing nothing for almost 3 weeks I called EE today to be told that my account was open but I cannot order the glasses and they where really unhelpful as to why or how I can get them so I am posting here in the hope that someone from EE can help me to sort this

Re: Frustrated with EE

XRaySpeX — Wed, 12 Apr 2023 12:50:40 GMT

@Auntbetty : Have you taken out a contract SIM-Only a/c.

Re: Frustrated with EE

Chris_B — Wed, 12 Apr 2023 13:30:18 GMT

@Auntbetty You can only purchase from the add to plan store once you have been a contract customer for 30 days.

Also what you got told in the store is incorrect you don’t have to be a contract customer of EE to purchase these outright.

Re: Frustrated with EE

Auntbetty — Wed, 12 Apr 2023 13:48:48 GMT

Hi Yes

Re: Frustrated with EE

Auntbetty — Wed, 12 Apr 2023 13:51:04 GMT

Thank you Chris, so how can I get them

Re: Frustrated with EE

XRaySpeX — Wed, 12 Apr 2023 14:03:58 GMT

You can order these from any EE Store & if they don't stock them they will order them in from another store that does via their Sales Plus system.

Re: Frustrated with EE

Auntbetty — Thu, 13 Apr 2023 08:09:51 GMT

I called my local EE in Poole Dorset and explained all what you wrote but they do not have any way of ordering them on the sales plus system ! what would you suggest for me to do

Thanks

Re: Frustrated with EE

Chris_B — Thu, 13 Apr 2023 09:15:00 GMT

@Auntbetty I’ve just had a look through the add to plan store and it looks like EE no longer offer these. ( or I just couldn’t find them ) perhaps @Leanne_T can give more information on this.

Re: Frustrated with EE

Christopher_G — Thu, 13 Apr 2023 10:13:58 GMT

Hi @Chris_B and @Auntbetty

I've had a look and, unfortunately, it isn't available to order through us at the moment.

Chris