topic Re: No conformation email in Orders

No conformation email

En105 — Mon, 10 Apr 2023 22:28:23 GMT

I've just ordered a new phone and not received a confirmation of the order but I've been charged already

Re: No conformation email

Katie_B — Tue, 11 Apr 2023 07:33:00 GMT

Hello @En105.

Was the charge an upfront cost?

Did you place your order over the phone, in store or online?

Katie

Re: No conformation email

Charley04 — Tue, 11 Apr 2023 23:34:54 GMT

I’m in the same situation I placed an order online for a new iPhone 14 pro max and I still haven’t got the confirmation email but the upfront cost was taken from my bank?

Re: No conformation email

Christopher_G — Wed, 12 Apr 2023 07:38:49 GMT

Which colour and memory size did you choose, @Charley04?

Chris

Re: No conformation email

Lauramc03 — Wed, 12 Apr 2023 08:35:58 GMT

I ordered a new phone Monday, I did get the thank you for your order email but not heard anything since. They've taken money out my bank but now my EE account says £s in credit, will be taken off you next bill. Which it shouldn't be because it was the upfront cost I paid. My guess is it was a bank holiday?

I need a phone 😬

Re: No conformation email

Christopher_G — Wed, 12 Apr 2023 10:22:44 GMT

Hi @Lauramc03

I've replied to your other post about this. 🙂

Chris

Re: No conformation email

Saqlain2 — Thu, 13 Apr 2023 00:20:36 GMT

I placed the order i phone 14 pro max but i haven’t got confirmation email he take the upfront cost in my account and then send the money back in my account I don’t know why

Re: No conformation email

Katie_B — Thu, 13 Apr 2023 06:03:16 GMT

Hello @Saqlain2.

Did you place your order over the phone, in store or online?

Does it look like the upfront cost has been taken then instantly returned to your account?

Are you able to check both your Spam/Junk folders?

Speak soon,

Katie

Re: No conformation email

Saqlain2 — Thu, 13 Apr 2023 15:26:01 GMT

I ordered online and I checked my junk folder I received the money back please kindly tell me now what can I do?

Re: No conformation email

James_B — Thu, 13 Apr 2023 15:42:10 GMT

Hi @Saqlain2,

Our Sales Team will be happy to check the status of your order if you get in touch on 0800 956 6000.

James