topic Ordered phone but no delivery yet? in Orders

Ordered phone but no delivery yet?

Lauramc03 — Wed, 12 Apr 2023 08:48:11 GMT

I ordered a phone bank holiday Monday, got the thanks for your order email and it said 24 dispatch. I've not heard anything yet and it's Wednesday.

I've tried to track the order but there's no tracking. The upfront cost has gone out my bank and says in credit £s will be taken off next bill (on my EE account)

Can anyone help? Am I being too impatient 🙈

Re: Ordered phone but no delivery yet?

Christopher_G — Wed, 12 Apr 2023 10:21:59 GMT

Hi @Lauramc03

Which phone did you order? Please include the colour and memory size so we can check the stock levels for you.

Chris

Re: Ordered phone but no delivery yet?

Lauramc03 — Wed, 12 Apr 2023 10:30:18 GMT

It's Samsung S23 Lavender 256gb. Good as new.

Re: Ordered phone but no delivery yet?

James_B — Wed, 12 Apr 2023 11:32:56 GMT

Hi @Lauramc03,

That handset is showing as in stock.

Please get in touch with Customer Care so a member of the team can check the status of your order.

They'll be happy to help. 🙂

James