topic Re: Re: how can i find out if my order has been accepted? in Orders

Re: how can i find out if my order has been accepted?

Tessa48 — Wed, 11 Jan 2023 23:58:47 GMT

Hi Chris I am sorry to reply to this message, I ordered the Google pixel 6a yesterday I've had the confirmation email to say my order was successful. But I'm not too sure what that means I have a order number does this mean it's gone through and is there anyway I can find out when IL receive it I try to put the order number in to track it but nothing happens thank you in advance Chris from teresa.

Re: Re: how can i find out if my order has been accepted?

Leanne_T — Thu, 12 Jan 2023 07:29:50 GMT

Hi @Tessa48

Thanks for coming here 🙂

Once the order has been processed you receive another email with a tracking number for the online order tracker, if we need any extra details from you we will let you know.

DPD will text you when they have the order ready to be delivered.

If you would like to make sure the order has been successful, please call us on 0800 956 6000.

Leanne 🙂

Re: Re: how can i find out if my order has been accepted?

Tessa48 — Thu, 12 Jan 2023 23:57:53 GMT

Hi Leanne thanks for getting back to me, I spoke to Chloe over the phone today and she said I should receive it Friday or Saturday but when I check the tracking number it doesn't work. Chloe did confirm that DPD will be delivering on one of the 2 days, if the phone isn't delivered by Saturday what do you think I should do and thanks again for contacting me Leanne.

Re: Re: how can i find out if my order has been accepted?

Leanne_T — Fri, 13 Jan 2023 08:16:25 GMT

Morning @Tessa48

Thanks for getting in touch, if you have not heard from DPD over the next few days please give us another call to get this looked into further.

Leanne 🙂

Re: Re: how can i find out if my order has been accepted?

Tessa48 — Fri, 13 Jan 2023 09:54:22 GMT

Hi Leanne within 2 minutes of recieving your reply today I received a text message from DPD (Emma) and I've now received my phone thank you so much for the help and thank you for the super fast delivery it's only taken a day and half from when I ordered my phone and the Google pixel 6a is a great phone I love it thanks again EE.

Re: Re: how can i find out if my order has been accepted?

Leanne_T — Fri, 13 Jan 2023 09:59:40 GMT

Great news, happy to hear you have received the phone @Tessa48

Happy new phone day 🙂

Leanne.

Re: Re: how can i find out if my order has been accepted?

Tessa48 — Fri, 13 Jan 2023 10:04:49 GMT

Leanne it's great and can I say your customer service has been outstanding and you have been so helpful, hope you have a wonderful day and stay safe all the best I'm now going to go and play with my new phone 😃😃😃😃

Re: Re: how can i find out if my order has been accepted?

Leanne_T — Fri, 13 Jan 2023 10:09:09 GMT

Thanks so much for the lovely feedback, it's been a pleasure to help you get the help you needed @Tessa48

All the best to you 🙂

Leanne.

Re: Re: how can i find out if my order has been accepted?

Tessa48 — Sat, 14 Jan 2023 13:17:37 GMT

Hi Leanne can you help me please I've had my bill through today but can't understand why it's saying £81.00 when it said only £31 a month for the phone. I want to keep the phone as I love it. But is it 81 or 31 a month as it's misleading on the ee website, it also said my bill would be on the 1st of every month I don't understand why there is a different price from website to bill and I have no extras or add ones.sorry for being a pain it was the Google pixel 6a thanks again

Re: Re: how can i find out if my order has been accepted?

Jon_K — Sat, 14 Jan 2023 15:04:55 GMT

Hi @Tessa48.

Can you see your bill in your My EE Account?

Since the amount is exactly £50, it sounds like it may be a deposit on the account.

Our Customer Care team will be able to take a look if you can get in touch.

Jon