topic Re: No Confirmation email in Orders

No Confirmation email

Ikram03 — Sun, 09 Apr 2023 11:16:55 GMT

I have made a Phone order from EE and haven't received a confirmation email regarding my purchase. I've tried calling the mobile order helpline and it doesn't recognise the number so I am unable to proceed any further. I was wondering if there is any other way to check if my order was taken? I understand its the easter holidays, which may cause delays.

Re: No Confirmation email

Jon_K — Tue, 11 Apr 2023 07:13:45 GMT

Hi @Ikram03

Have you checked your junk/spam folders?

Jon

Re: No Confirmation email

Ikram03 — Tue, 11 Apr 2023 07:25:36 GMT

Hi Jon,

I've tried checking my junk folder, calling different numbers, and tried the DPD tracking app and nothing unfortunately.

Re: No Confirmation email

Jon_K — Tue, 11 Apr 2023 07:32:09 GMT

Thanks @Ikram03

Have you tried calling 07953 955 150?

DPD should text you when your order is ready to be delivered.

Jon

Re: No Confirmation email

Ikram03 — Tue, 11 Apr 2023 07:58:25 GMT

Hi Jon,

I've tried giving the number a call, and it's not recognised, I've previously tried 07953 966150, which hasn't worked.

I looked again later on DPD (or wait for a text)

Thank you