topic Re: Direct debit in Orders

Direct debit

RAHULDIVAKAR — Thu, 06 Apr 2023 13:25:47 GMT

Hi, i ordered an phone and setup auto debit last week. But then i cancelled my order and after two days i got a letter from EE which says I'll be debited from my account regarding the order.. Will my account debited even after cancelling the order? Who should i contact?

Re: Direct debit

Katie_B — Thu, 06 Apr 2023 15:18:29 GMT

Hi @RAHULDIVAKAR.

Did you cancel your order before receiving the phone?

Katie 🙂

Re: Direct debit

RAHULDIVAKAR — Thu, 06 Apr 2023 20:00:23 GMT

No. I ordered 128 gb variant..afterwards i decided to change the order.. Then i contacted the customer care and order had been returned by themselves and told me to reorder once it reached EE office. But today i got a invoice regarding direct debit.. So, Is that possible to be debited even after scheduled a return by EE?

Re: Direct debit

Leanne_T — Fri, 07 Apr 2023 06:26:19 GMT

Hi @RAHULDIVAKAR

The payment would be taken and any refunds for a cancelled contract would be processed on the next bill after phone has been returned and the account has been closed.

If you would like to discuss your options please get in touch with our mobile care team.

Leanne.