Please call to discuss

Matty_29 — Thu, 06 Apr 2023 02:08:30 GMT

Hello, so my phone has broken and I do not have a landline. I placed an order for a new phone contract and paid the upfront cost. In the header of the email I received it says "please call to discuss" which I obviously can't do because I don't have a phone. I have tried to get an old phone to work for updates and 2fa but the battery is completely dead.

Can I resolve this through live chat or would it be easier to this cancel the order? I don't have anyway to call anyone currently. I just wanted a replacement phone quick.

Thank you

Re: Please call to discuss

James_B — Thu, 06 Apr 2023 07:32:18 GMT

Hi @Matty_29,

Welcome to the EE Community. 🙂

Sorry, our aftersales team are only available via telephone. You can call the number provided in the email from any phone.

Thanks

James

topic Re: Please call to discuss in Orders

Please call to discuss

Re: Please call to discuss