Upgraded phone but money pending on my debit card and no confirmation email.

DannyBmoore — Wed, 05 Apr 2023 17:49:59 GMT

Hi there,

Please help me , I upgraded my phone a few days ago via the EE app and paid the extra £147 plus extra £30 for the handset. The payment is pending in my bank account and received no confirmation email from EE regarding the order.

My bank have advised that I need to talk to EE regarding the pending money as they cannot touch it when its pending. This is obviously very distressing for me.

Any help will be appreciated.

Thanks

Re: Upgraded phone but money pending on my debit card and no confirmation email.

Chris_B — Wed, 05 Apr 2023 18:51:12 GMT

@DannyBmoore You then need to call EE customer services about this. This is a public forum that has no access to your EE account

topic Re: Upgraded phone but money pending on my debit card and no confirmation email. in Orders

Upgraded phone but money pending on my debit card and no confirmation email.

Re: Upgraded phone but money pending on my debit card and no confirmation email.