https://community.ee.co.uk/t5/Orders/New-contract/m-p/1242654#M67015 <P>I ordered a phone on 27/03/23 which email I got said was successful, to then get a call on 31/03/23 to say direct debit was set up and phone would be with me on next day delivery making it 03/04/23 as of yet I’m still to receive phone and have had no further emails from ee or the delivery company. I’ve tried to track phone online but all I get is a read box saying unable to give details! Anyone else had this? Thinking of using another provider now and sending phone back if it ever does arrive&nbsp;</P> Wed, 05 Apr 2023 00:22:39 GMT Markw78 2023-04-05T00:22:39Z https://community.ee.co.uk/t5/Orders/New-contract/m-p/1242654#M67015 <P>I ordered a phone on 27/03/23 which email I got said was successful, to then get a call on 31/03/23 to say direct debit was set up and phone would be with me on next day delivery making it 03/04/23 as of yet I’m still to receive phone and have had no further emails from ee or the delivery company. I’ve tried to track phone online but all I get is a read box saying unable to give details! Anyone else had this? Thinking of using another provider now and sending phone back if it ever does arrive&nbsp;</P> Wed, 05 Apr 2023 00:22:39 GMT https://community.ee.co.uk/t5/Orders/New-contract/m-p/1242654#M67015 Markw78 2023-04-05T00:22:39Z https://community.ee.co.uk/t5/Orders/New-contract/m-p/1242708#M67022 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3534171">@Markw78</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>I'm sorry to hear that. I would recommend giving our <A href="https://ee.co.uk/contact-ee" target="_blank">Mobile Care team</A> a call on <STRONG>150 </STRONG>so that we can check what is going on with your delivery for you.</P> <P>Chris</P> Wed, 05 Apr 2023 07:30:03 GMT https://community.ee.co.uk/t5/Orders/New-contract/m-p/1242708#M67022 Christopher_G 2023-04-05T07:30:03Z