topic Re: Made an order, no tracking or confirmation in Orders

Made an order, no tracking or confirmation

EmergencyLocate — Fri, 31 Mar 2023 19:29:47 GMT

Hi,

Made an upgrade to an existing handset on my account, had a call the next day (earlier this week) to confirm everything and since heard nothing... No confirmation text/email with tracking details and nothing showing on the DPD app as pending delivery.

Could someone look into this please?

Re: Made an order, no tracking or confirmation

James_B — Sat, 01 Apr 2023 08:31:03 GMT

Hi @EmergencyLocate,

Welcome to the EE Community. 🙂

Which phone did you upgrade to?

When was your order placed?

James

Re: Made an order, no tracking or confirmation

EmergencyLocate — Sat, 01 Apr 2023 14:37:20 GMT

iphone 14, on Monday evening

Re: Made an order, no tracking or confirmation

James_B — Sat, 01 Apr 2023 14:39:13 GMT

Which colour and storage size @EmergencyLocate?

James

Re: Made an order, no tracking or confirmation

EmergencyLocate — Sat, 01 Apr 2023 14:47:09 GMT

Yellow, base spec

Re: Made an order, no tracking or confirmation

James_B — Sat, 01 Apr 2023 15:00:22 GMT

Hi @EmergencyLocate,

The current delivery guidance for that model is dispatch within seven days.

Hope this helps.

James

Re: Made an order, no tracking or confirmation

EmergencyLocate — Sat, 01 Apr 2023 15:27:57 GMT

OK, that’s not what I was told, but whatever.

Could I get some kind of confirmation of my order in the meantime?

Re: Made an order, no tracking or confirmation

James_B — Sun, 02 Apr 2023 08:26:30 GMT

Hi @EmergencyLocate,

Our Customer Care Team will be happy to resend your order confirmation if you get in touch.

Thanks

James

Re: Made an order, no tracking or confirmation

EmergencyLocate — Wed, 05 Apr 2023 07:23:07 GMT

I thought that’s what this forum was for? I am getting in touch!

Still no confirmation or tracking details

Re: Made an order, no tracking or confirmation

James_B — Wed, 05 Apr 2023 07:27:35 GMT

Hi @EmergencyLocate,

Sorry, we can't access your account via the community forum.

You'll receive your tracking details directly from DPD the day before your delivery.

James