topic Re: No order confirmation in Orders

No order confirmation

Susan1949 — Fri, 31 Mar 2023 19:56:52 GMT

I ordered a Pixel 7 pro in hazel 256gb, yesterday 30/03/23 but have had no confirmation about order since, I have a 12 digit order number but won't show me any details at the moment when I try to log it in tracking order status. Many thanks for any help.

Re: No order confirmation

James_B — Sat, 01 Apr 2023 08:33:31 GMT

Hi @Susan1949,

Welcome to the EE Community. 🙂

Have you received any updates on your order yet?

James

Re: No order confirmation

Little_69 — Sat, 01 Apr 2023 08:41:37 GMT

The same happened with me a couple of weeks ago

I was told I’d receive email confirmation within 24 hours but it never arrived (checked spam).

First I heard was the tracking text from DPD!

Re: No order confirmation

Susan1949 — Sat, 01 Apr 2023 15:05:11 GMT

No nothing yet.

Re: No order confirmation

James_B — Sat, 01 Apr 2023 15:13:06 GMT

Hi @Susan1949,

Please get in touch with Customer Care so a member of the team can check the status of your order.

They'll be happy to help. 🙂

James

Re: No order confirmation

RAHULDIVAKAR — Sun, 02 Apr 2023 12:18:36 GMT

Hi, Did you get your order?

Re: No order confirmation

Susan1949 — Mon, 03 Apr 2023 11:12:59 GMT

No nothing yet.

Re: No order confirmation

Leanne_T — Mon, 03 Apr 2023 12:10:08 GMT

Hi @Susan1949

Have you been in touch with our customer care team to get the order looked into?

Leanne.

Re: No order confirmation

Susan1949 — Mon, 03 Apr 2023 16:38:50 GMT

It's been sorted out now, thank you.

Re: No order confirmation

Katie_B — Mon, 03 Apr 2023 16:42:01 GMT

Thanks for letting us know @Susan1949.

Katie