topic Re: Re: Delivery in Orders

Re: Delivery

Rafiahmed — Sun, 26 Mar 2023 11:50:12 GMT

My parcel delivery day was 5 days a go but DPD and EE they can't communicate properly even if have problem you can't communicate with EE because they don't care for customer

If you call 150 every day new customer service they don't want to lesson to you or they don't bother to solve your problems

Re: Re: Delivery

Jon_K — Sun, 26 Mar 2023 14:33:45 GMT

Hi @Rafiahmed

Have you had any communication from DPD?

Jon

Re: Re: Delivery

Rafiahmed — Sun, 26 Mar 2023 17:02:36 GMT

Yes they told me EE have to contact them for some security questions but EE customer doesn't want to contact them

Re: Re: Delivery

James_B — Mon, 27 Mar 2023 07:14:45 GMT

Hi @Rafiahmed,

What is the current status of your parcel on DPD tracking?

James

Re: Re: Delivery

Rafiahmed — Mon, 27 Mar 2023 07:49:10 GMT

Since 23/03/23 they update everyday tomorrow Thursday they said Friday then Friday they said Saturday then Sunday then Monday today they said Tuesday

Re: Re: Delivery

James_B — Mon, 27 Mar 2023 08:33:47 GMT

Hi @Rafiahmed,

This will need to be investigated by our Customer Care Team. Please can you give them a call and let me know if you have any problems?

Thanks

James

Re: Re: Delivery

Rafiahmed — Mon, 27 Mar 2023 10:07:08 GMT

I called them everyday I find new person they told me they can't contact DPD

Re: Re: Delivery

James_B — Mon, 27 Mar 2023 10:25:31 GMT

I've sent you a private message @Rafiahmed

Please check your inbox and get back to me when you have a moment.

Thanks

James

Re: Re: Delivery

Rafiahmed — Wed, 29 Mar 2023 07:22:10 GMT

since 22/03/23 couldnt solve my dpd delivery really sorry guys i upgraded the phone for my doughters birthday surprice but cannot get delivery EE custemer service doesnt want to contact DPD its frustrating really

Re: Re: Delivery

Rafiahmed — Wed, 29 Mar 2023 09:04:13 GMT

I upgrade 4 phones on 22/03/23 one of them was for my daughters birthday surprise but couldnt recieve it everyday on tracking show deliver tomorrow when i contact DPD they said it is EE have to contact them but EE custemer service dont care about the custemer they cant contact DPD it seems really it is frustrating

Re: Re: Delivery

Christopher_G — Wed, 29 Mar 2023 14:51:26 GMT

Hi @Rafiahmed

Was the delivery due for today? Have DPD been in touch with delivery information yet?

Chris