topic Re: Phone upgrade new contract in Orders

Phone upgrade new contract

Ollytgibson — Mon, 27 Mar 2023 17:22:27 GMT

Hi. I upgraded my phone and started a new contract last week. I did it all online and 5he phone was posted to the Chippenham branch. I was unable to collect as I have no valid ID. So the shop assistant said it would be posted back. What do I do now?

Re: Phone upgrade new contract

Northerner — Mon, 27 Mar 2023 17:29:40 GMT

Hi @Ollytgibson

How did you expect to pick up the device without ID?

If you have ID then go back tomorrow.

https://ee.co.uk/help/help-new/orders-and-delivery/order-status/how-will-my-order-be-delivered

Thanks

Re: Phone upgrade new contract

Ollytgibson — Mon, 27 Mar 2023 20:11:02 GMT

Thanks. I've used my passport as id in many places even though it's expired. They have sent it back to wherever it's came from. I'm just wondering what I do now as I've had no confirmation of anything from ee

Re: Phone upgrade new contract

Chris_B — Mon, 27 Mar 2023 20:17:15 GMT

@Ollytgibson when your account reverts back to its upgrade state you’ll be able to upgrade at an EE store. this’ll take around 7 days.
For any sort of delivery store or home you need valid ID that’s in date. Places that are excepting your out of date ID shouldn’t be doing this.