topic Re: Upgrade return in Orders

Upgrade return

Gobbalino — Thu, 16 Mar 2023 09:59:55 GMT

Hi I received my upgrade oppo phone yesterday but really not getting on with it, is it possible to return this and order a Samsung instead?

Re: Upgrade return

Chris_B — Thu, 16 Mar 2023 10:03:43 GMT

@Gobbalino you get a 14 day cooling off period with phone sales or online sales. You need to call customer services and tell them that you do not want the device. When the device has been returned and your account has changed back to its original contract, you’ll be eligible to upgrade to the device that you do you want.

Re: Upgrade return

Jlo8306 — Fri, 24 Mar 2023 17:44:47 GMT

Can you return if you brought the phone in store

Re: Upgrade return

James_B — Fri, 24 Mar 2023 17:53:00 GMT

Hi @Jlo8306,

Welcome to the EE Community. 🙂

You don't get a 14 day return period if you purchase in store.

James

Re: Upgrade return

Jlo8306 — Fri, 24 Mar 2023 18:05:28 GMT

I didn't get chance to see the phone properly in store they had to order it In

Re: Upgrade return

James_B — Fri, 24 Mar 2023 18:52:26 GMT

Hi @Jlo8306,

Sorry, the 14 day return period only applies to online and telesales orders.

James

Re: Upgrade return

LEWY49 — Sun, 26 Nov 2023 21:21:42 GMT

Assume the returned phone goes via DPD but you have to wait for a returns package first? I've got an S23 Ultra and don't like it at all. I'm after the S23+ so would they not send the S23+ out with a return package for the Ultra so that DPD don't have to do 2 trips? Plus how long does it take from when the phone is collected to it being registered as returned to EE?

Re: Upgrade return

Christopher_G — Mon, 27 Nov 2023 07:54:17 GMT

Hi @LEWY49

Welcome to the community.

The S23 Ultra would need to be returned to us before organising to re-upgrade to the S23+. Once the Ultra is received, your contract will be returned back to the previous one, so that you can upgrade again.

Chris