topic Re: I bought New EE Sim with BT account. Not able to activate sim. in Orders

I bought New EE Sim with BT account. Not able to activate sim.

neilvk — Wed, 22 Mar 2023 20:55:07 GMT

I have a google pixel phone and have used Giff gaff and O2 sims before. I recently wanted to move to EE. so I bought a contract SIM last week using my BT account. I received the SIM by post last week. I tried adding SIM to my phone and there was no signal. I waited for 24 hrs and still the same. I called up EE customer service and they told me to go to the EE shop to activate it. I went to the EE shop and they told me that they won't be able to help as I didn't buy the SIM from them. They asked me to contact customer service again. I called Customer service and they told me they are not able to find my account with my name.

Below is the email image I received from EE regarding the postage and activation of SIM. EE has my bank account number for Direct Debit and I don't want the money to be deducted from my account without using the service. Kindly help to activate the SIM so that I can continue the service or please cancel it and send me the proof of cancellation. Need HELP!!

Re: I bought New EE Sim with BT account. Not able to activate sim.

neilvk — Wed, 22 Mar 2023 22:08:02 GMT

[Mod edit: Image rejected as it contained personal information, such as your order number]

Re: I bought New EE Sim with BT account. Not able to activate sim.

XRaySpeX — Wed, 22 Mar 2023 20:58:48 GMT

What do you mean by "using my BT account"? Is BT now a bank?

Re: I bought New EE Sim with BT account. Not able to activate sim.

neilvk — Wed, 22 Mar 2023 21:04:06 GMT

BT Internet service provider. they had an option to get sim only contract from EE.

Sim only

Re: I bought New EE Sim with BT account. Not able to activate sim.

neilvk — Wed, 22 Mar 2023 21:16:44 GMT

https://www.bt.com/products/mobile/sim-only-deals

Re: I bought New EE Sim with BT account. Not able to activate sim.

XRaySpeX — Wed, 22 Mar 2023 21:17:43 GMT

@neilvk : It says "View on EE". So, altho' you were led to it by the BT website, you must have ordered it from the EE online Shop itself . So negating what you were told by the EE retail store.