topic Re: No delivery info from DPD in Orders

No delivery info from DPD

Rjb80 — Tue, 21 Mar 2023 13:20:51 GMT

Ordered my new Samsung S23 yesterday and was told delivery would be today 21st March 23.

Was told I would receive a tracking message from DPD but had nothing.

Tried tracking with EE order number but just get error messages.

Leanne_T — Tue, 21 Mar 2023 15:34:36 GMT

Hi there @Rjb80

Thanks for coming here.

Which model size and colour have you ordered?

Has your plan changed?

Leanne.

Rjb80 — Tue, 21 Mar 2023 16:37:15 GMT

Hi, it is the S23 model in Green.

James_B — Tue, 21 Mar 2023 16:50:37 GMT

Which storage size did you choose?

James

Rjb80 — Tue, 21 Mar 2023 17:04:33 GMT

Hi, 128GB

James_B — Tue, 21 Mar 2023 17:06:04 GMT

I've double checked and that model is in stock.

What time was your order placed?

James

Rjb80 — Tue, 21 Mar 2023 17:10:24 GMT

Around 12.30pm yesterday James.

James_B — Tue, 21 Mar 2023 17:15:08 GMT

I wold have expected your order to have been processed in time for delivery today.

Please get in touch with Customer Care so a member of the team can check the status of your order.

They'll be happy to help. 🙂

James