topic Re: Purchasing contract in Orders

Purchasing contract

Laila45 — Sun, 19 Mar 2023 17:47:35 GMT

Why can’t I join/purchase as a new customer without a EE. Number, I haven’t got one that’s why I want to join and purchase a contract

Re: Purchasing contract

XRaySpeX — Sun, 19 Mar 2023 18:25:31 GMT

@Laila45 : What type of contract are you trying to order?

Re: Purchasing contract

Laila45 — Sun, 19 Mar 2023 18:28:00 GMT

A pay monthly contract with an iPhone or iPad

Re: Purchasing contract

XRaySpeX — Sun, 19 Mar 2023 18:36:00 GMT

Logout of (or don't login to) your MyEE before going to the EE Shop to buy an EE mobile phone or SIM contract. It expects you to already have an EE mobile phone or SIM contract.

As for the tablet, You cannot order a tablet online unless you already have a mobile phone or SIM contract from EE. You are expected to pay for it along with your existing EE mobile plan.

So buy the phone 1st.

Re: Purchasing contract

Laila45 — Sun, 19 Mar 2023 18:33:45 GMT

I’ve tried that with the phone but it then sends me to a page asking me for the EE number

Re: Purchasing contract

XRaySpeX — Sun, 19 Mar 2023 18:37:15 GMT

Well, of course, you gotta possess the phone & its no. before you can order a non-phone.

Re: Purchasing contract

Laila45 — Sun, 19 Mar 2023 18:38:01 GMT

No I mean to order a phone, I don’t have an EE number or phone yet

Re: Purchasing contract

XRaySpeX — Sun, 19 Mar 2023 18:41:35 GMT

Are you logged out of MyEE when you order phone?

Re: Purchasing contract

Laila45 — Sun, 19 Mar 2023 18:45:14 GMT

Yes, sometimes it auto logs me in and sometimes it asks me to log in after I chose the phone

Re: Purchasing contract

XRaySpeX — Sun, 19 Mar 2023 18:52:36 GMT

It does that sometimes, flicking between Login & Logout. Try again later. It works for me.

Re: Purchasing contract

Laila45 — Sun, 19 Mar 2023 19:00:01 GMT

Ok thankyou