topic Upgrade order in Orders

Upgrade order

Lizzy87 — Sun, 19 Mar 2023 12:52:04 GMT

Hi I placed an order on 23rd February and I received and email of confirmation but have not received the order or any further correspondence. I've tried tracking it but it keeps saying there is a problem with tracking. Can you please advise what I need to do next.

Re: Upgrade order

Schockwave — Sun, 19 Mar 2023 13:48:26 GMT

Hello @Lizzy87 ,

Welcome to the community,

When you upgraded, did you order a new phone or was it just the plan you upgraded?

If it was a phone, what model colour and storage size?

Re: Upgrade order

Lizzy87 — Sun, 19 Mar 2023 14:19:03 GMT

It was the phone as well it was a Samsung
Galaxy s21 fe 128mb in lavender.

Thanks

Lizzy 87

Sent from my Huawei phone

Re: Upgrade order

Leanne_T — Sun, 19 Mar 2023 14:27:33 GMT

Thanks @Lizzy87

This device is showing out of stock with no expected dispatch time.

If you would like to discuss the order and check other stock availability to change the device, please call us on 150.

Thanks 🙂

Leanne.