topic Re: Ee perk code not working in Orders

Ee perk code not working

Kirst6 — Thu, 16 Mar 2023 06:18:39 GMT

My EE perk code is not working when trying to upgrade. Error message stating coupon invalid. I have tried different phones and plans and different browsers and getting same issue for over a week.

Re: Ee perk code not working

Leanne_T — Thu, 16 Mar 2023 08:42:15 GMT

Hi @Kirst6

Thanks for coming here.

Are you out of contract and looking to upgrade?

Did you get the perk code from the perk portal or another third party site?

Thanks 🙂

Leanne.

Re: Ee perk code not working

Kirst6 — Thu, 16 Mar 2023 19:37:42 GMT

Contract ends next week and perk code from ee perk portal

Re: Ee perk code not working

James_B — Fri, 17 Mar 2023 08:21:14 GMT

Hi @Kirst6,

Are the plans you're trying to select already discounted?

Is it a brand new code you have generated, rather than one you have used before?

James

Re: Ee perk code not working

Kirst6 — Fri, 17 Mar 2023 11:23:09 GMT

I have tried multiple contracts and not working. The one I wanted is not discounted and the code is new. I have this trouble every time I try and use one so this is not a new issue.

Re: Ee perk code not working

James_B — Fri, 17 Mar 2023 11:45:33 GMT

Hi @Kirst6,

Could you try placing the order via a private/incognito browser tab and let me know if it works?

Thanks

James

Re: Ee perk code not working

Kirst6 — Sun, 19 Mar 2023 08:32:03 GMT

Hi, that doesn't work either, still same error message

Re: Ee perk code not working

Leanne_T — Sun, 19 Mar 2023 09:17:43 GMT

Thanks for trying @Kirst6

In this case, please give us a call on 150, our mobile care team can check the code and help you upgrade with the perk discount.

Thanks 🙂

Leanne.

Re: Ee perk code not working

Kirst6 — Sun, 19 Mar 2023 09:35:13 GMT

Can I ask why contract offers differ between existing customers? I have looked at s23+ and for the same unlimited data contract my price is £90 but my partner price is £67 which over a 24 month contract is significant. My partner can actually get the Samsung 23 ultra for £71 which is lot less than my price for 23+.

We have both been customers with you for years and I don't understand why I am being offered different prices as a new contract, we should surely have the same options.

Feel as a loyal customer this is disgusting customer service.

Re: Ee perk code not working

Leanne_T — Sun, 19 Mar 2023 09:41:35 GMT

Hi @Kirst6

Thanks for coming back to us.

Please call us on 150 and the team can check your account and let you know what is available for you.

Leanne.

Re: Ee perk code not working

Shozzie-85 — Wed, 30 Aug 2023 06:13:05 GMT

I am having the same issue, I've had to request all codes to try different ones and not one of them work, I have tired online and.also tried on store and none of them.would.work.says I've added an invalid code.

Re: Ee perk code not working

Christopher_G — Wed, 30 Aug 2023 06:41:15 GMT

Hi @Shozzie-85

Which plan and product are you choosing? Are you making sure there are no spaces at the beginning or end of the code? Have you tried both copy and pasting and typing the code in directly (case sensitive)?

Chris

Re: Ee perk code not working

Shozzie-85 — Wed, 30 Aug 2023 06:45:57 GMT

It was for a tablet, I tried to type it and and also copy and paste but none worked, I went in to EE gave them all the codes and none would work for them either. They did give me a good deal but I have 4 phones coming up for upgrade and was hoping to use the remaining codes as 1 of them did work when my partner upgraded his phone back in may.

Sent from Outlook for Android<>

Re: Ee perk code not working

Christopher_G — Wed, 30 Aug 2023 06:54:21 GMT

Thanks, @Shozzie-85

It could be worth speaking to our Mobile Care team so they can check to make sure that there isn't anything on your account that is blocking the codes, like a conflicting discount or something similar.

Chris

Re: Ee perk code not working

Cshaw98 — Wed, 11 Oct 2023 20:36:04 GMT

Hello

I am looking to upgrade my phone, I have the all rounder phone plan, because i have a 20% perk discount in place for 24 months, is this what's preventing me from applying a new code for the upgrade? As the previous poster has put, it's not allowing me to use any of the codes I have generated.

Thanks so much

Charlotte

Re: Ee perk code not working

Katie_B — Thu, 12 Oct 2023 06:34:13 GMT

Hello @Cshaw98.

This should not prevent you accessing more codes, you should be eligible for a total of 5.

Are you receiving an error message?

Katie

Re: Ee perk code not working

Cshaw98 — Thu, 12 Oct 2023 06:42:52 GMT

I am able to access new codes, it is just not allowing me to apply them to my upgrade order and showing the error message saying that the code is invalid.

kind regards

charlotte

Re: Ee perk code not working

Katie_B — Thu, 12 Oct 2023 06:45:59 GMT

Thanks for confirming @Cshaw98.

I would recommend giving us a call with the code so our team can look into this for you.

Katie