https://community.ee.co.uk/t5/Orders/poor-customer-service/m-p/1237557#M66640 <P>I feel I have little to no help from EE with regard an upgrade.</P><P>I upgraded to iPhone 14plus when I wanted a pro. My mistake, so I returned the phone. I have had notification from DPD that EE have received the phone. Nothing from EE and when I phoned to sort a new phone they said they cannot help till I receive a text saying they have received it.&nbsp;</P><P>This is very unhelpful. I am using a smashed iPhone 7 that is not fit for purpose and has caused so many issues etc. I am business user and have been been with EE for a decade. I offered to cover the cost of the other handset as well while this is being sorted but no can do. I would have thought that the thousands of pounds I have spent over the years would have been enough but apparently not. Seems the 'we're here to help' is only when you are making money. This is a legitimate problem which EE would do well to circumnavigate. The business team were almost rude when I phoned to look at resolving this issue. If you were real business support you would resolve this, instead I will be forced to take my business elsewhere&nbsp;</P><P>&nbsp;</P> Thu, 16 Mar 2023 08:56:56 GMT Boppa1 2023-03-16T08:56:56Z https://community.ee.co.uk/t5/Orders/poor-customer-service/m-p/1237557#M66640 <P>I feel I have little to no help from EE with regard an upgrade.</P><P>I upgraded to iPhone 14plus when I wanted a pro. My mistake, so I returned the phone. I have had notification from DPD that EE have received the phone. Nothing from EE and when I phoned to sort a new phone they said they cannot help till I receive a text saying they have received it.&nbsp;</P><P>This is very unhelpful. I am using a smashed iPhone 7 that is not fit for purpose and has caused so many issues etc. I am business user and have been been with EE for a decade. I offered to cover the cost of the other handset as well while this is being sorted but no can do. I would have thought that the thousands of pounds I have spent over the years would have been enough but apparently not. Seems the 'we're here to help' is only when you are making money. This is a legitimate problem which EE would do well to circumnavigate. The business team were almost rude when I phoned to look at resolving this issue. If you were real business support you would resolve this, instead I will be forced to take my business elsewhere&nbsp;</P><P>&nbsp;</P> Thu, 16 Mar 2023 08:56:56 GMT https://community.ee.co.uk/t5/Orders/poor-customer-service/m-p/1237557#M66640 Boppa1 2023-03-16T08:56:56Z https://community.ee.co.uk/t5/Orders/poor-customer-service/m-p/1237592#M66651 <P>Hello <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3492291">@Boppa1</a></SPAN>.&nbsp;</P> <P>I am sorry to hear this and any inconvenience this may cause.</P> <P>Our current process is to allow a change in device and a new upgrade to complete the phone must be returned and your account reverted back to your original plan.</P> <P>Should our upgrades team try and upgrade your account now it would not complete as your account won't be eligible as your plan has not been reverted back yet.</P> <P>As soon as the phone has been scanned into the warehouse we will notify you.</P> <P>Katie <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Thu, 16 Mar 2023 11:07:51 GMT https://community.ee.co.uk/t5/Orders/poor-customer-service/m-p/1237592#M66651 Katie_B 2023-03-16T11:07:51Z