topic Re: Tracking my order in Orders

Tracking my order

Lightfoot1608 — Wed, 15 Mar 2023 09:37:53 GMT

Good Morning,

I ordered my phone Sunday, when tracking my order with my order number which was provided in my confirmation email it doesn't recognise it, it says it can't show me any information.

Is the any other way I can check if my order has be processed and how long its going to take?

Thanks!

Re: Tracking my order

Leanne_T — Wed, 15 Mar 2023 11:47:16 GMT

Hi @Lightfoot1608

Thanks for coming here.

Which phone, including model size and colour have you ordered?

Did you upgrade or is this a new contract with us?

Thanks 🙂

Leanne.

Re: Tracking my order

Gareth43 — Wed, 15 Mar 2023 13:06:10 GMT

Hey there download DPD app and use same info on there as you do for yre EE account , ie same email address and phone number. You’re more likely to find out about you’re delivery from DPD before EE in my experience.

Re: Tracking my order

Lightfoot1608 — Wed, 15 Mar 2023 19:07:11 GMT

Hi Leanne.

I ordered the Samsung s23 ultra in green and it was an upgrade.

Regards.

Re: Tracking my order

Leanne_T — Thu, 16 Mar 2023 07:28:37 GMT

Thanks @Lightfoot1608

This model is currently showing in stock and dispatched within one day.

To get the order looked into please call us and the team will be happy to help, they can also provide the correct tracking details for you 🙂

Let me know how you get on.

Leanne.

Re: Tracking my order

Lightfoot1608 — Thu, 16 Mar 2023 14:23:54 GMT

Good afternoon,

I spoke to someone yesterday and they said the same thing that it's in stock but still nothing.

Still showing no information available when use my order number.

I've also tried to use DPD app but still nothing.

Regards.

Re: Tracking my order

Leanne_T — Thu, 16 Mar 2023 14:28:44 GMT

Thanks for coming back to me @Lightfoot1608

I would suggest giving us another call to see if there is any update on the order.

Thanks 🙂

Leanne.

Re: Tracking my order

Lightfoot1608 — Mon, 20 Mar 2023 08:07:34 GMT

Good morning!

I have rang twice and they have both given me two different answers. They say it's not in stock but online it says "in stock" and it has since I ordered it on the 12/03. And also they said 5 to 7 days but still not heard anything.

Regards.

Re: Tracking my order

Katie_B — Mon, 20 Mar 2023 09:18:37 GMT

Hi @Lightfoot1608.

Could you please confirm what memory size you went for?

Katie

Re: Tracking my order

Lightfoot1608 — Mon, 20 Mar 2023 10:18:10 GMT

Thank you for get back to me. I ordered the 256GB green.

Regards.

Re: Tracking my order

Katie_B — Mon, 20 Mar 2023 10:38:06 GMT

Hi @Lightfoot1608.

The Samsung S23 Ultra Green 256GB is showing as available to order to expect despatch within 7 days.

The 512GB model is in stock and available for despatch.

Katie 🙂

Re: Tracking my order

Lightfoot1608 — Mon, 20 Mar 2023 10:54:12 GMT

Hi Katie_B,

yeah thats what they said on the phone but it has been 7 days since I ordered.

Regards

Re: Tracking my order

Katie_B — Mon, 20 Mar 2023 11:17:22 GMT

Thanks for getting back to me @Lightfoot1608.

I have sent you a private message for more details.

Katie