topic Re: Regarding my order Delivery in Orders

Regarding my order Delivery

Pulasthi_W — Wed, 15 Mar 2023 14:45:18 GMT

Hello, I've Ordered a phone last Monday morning and they said it'll be delivered by Tuesday morning but I still haven't received it. I haven't even received an email or a text with a tracking number to be able to track it. Could you please help me with this.

Thanks.

Re: Regarding my order Delivery

Jon_K — Wed, 15 Mar 2023 16:55:57 GMT

Hi @Pulasthi_W

Did you get a confirmation email for your order?

What did you order?

Jon

Re: Regarding my order Delivery

Pulasthi_W — Wed, 15 Mar 2023 18:37:03 GMT

Hello, yes I called the customer care team now and they fixed it.

Thank you.

Re: Regarding my order Delivery

Jon_K — Wed, 15 Mar 2023 18:49:38 GMT

That's great, thanks for letting us know, @Pulasthi_W

Re: Regarding my order Delivery

marcsi86 — Thu, 16 Mar 2023 07:06:21 GMT

I have a similar situation. I upgraded my plan with a new phone on Saturday and the guy on the phone was great, checked which colour was on stock, I have receieved the order confirmation email via email, a text how to switch data from old to new phone, and in the order confirmation email it says usually dispatched within 1 business day.

Now it's Thursday and I haven't recieved the phone, no update, nothing from DPD. When I try order tracking on the website it just says that sorry they can't show any update at the moment, look out for texts and emails.

I am going to go away for 2 weeks soon, so need to get the phone before I leave, but not sure what to do?

Re: Regarding my order Delivery

James_B — Thu, 16 Mar 2023 08:45:23 GMT

Hi @marcsi86,

Welcome to the EE Community. 🙂

Which phone did you order?

James

Re: Regarding my order Delivery

marcsi86 — Thu, 16 Mar 2023 09:05:32 GMT

Hi James

Samsung S23+

Originally the black one but it wasn't in stock so ordered the lavender colour which the customer service guy confirmed, is in stock.

Re: Regarding my order Delivery

James_B — Thu, 16 Mar 2023 09:46:34 GMT

Which storage size did you choose @marcsi86?

James

Re: Regarding my order Delivery

marcsi86 — Thu, 16 Mar 2023 09:50:23 GMT

256 GB

Re: Regarding my order Delivery

James_B — Thu, 16 Mar 2023 10:01:06 GMT

Thanks @marcsi86

The current dispatch times for that model is up to seven days.

You'll receive a text message with tracking details as soon as your delivery slot is confirmed.

James

Re: Regarding my order Delivery

marcsi86 — Thu, 16 Mar 2023 10:02:16 GMT

Oh I see! Thank you, I wasn't informed of this.

Thank you James!

Re: Regarding my order Delivery

James_B — Thu, 16 Mar 2023 10:03:53 GMT

No problem @marcsi86 🙂

It may be that stock availability changed at the time your order was being placed.

I'm sorry for any inconvenience caused.

James