topic Re: New Customer- sim only posted out over a week ago in Orders

New Customer- sim only posted out over a week ago

LydiaJ82 — Mon, 13 Mar 2023 11:51:28 GMT

Previously was an EE customer but left for cheaper options. Ordered new EE SIM cards which I’d had notification that has been posted on the 6th March, but I am still waiting for them to arrive.

I'm unable to call EE and speak to someone as my number isn’t recognised by them. What can I do? The website says I should have received the SIMS within 2 days but even second class I should have had them by now.

Anyone know who I can contact please?

Re: New Customer- sim only posted out over a week ago

Schockwave — Mon, 13 Mar 2023 13:43:46 GMT

Hello @LydiaJ82 ,

Welcome to the community,

If you have something like Skype, you can ring customer service for free:

08000798586

Sim cards are sent out by second class post, but if you are near an EE store, you can go there with ID and they will supply you with one.

Re: New Customer- sim only posted out over a week ago

LydiaJ82 — Mon, 13 Mar 2023 16:35:16 GMT

Thank you for taking the time to reply. Sadly when I call EE they ask for a mobile number and because mine doesn’t belong to EE yet I am unable to progress to speak to someone.

Re: New Customer- sim only posted out over a week ago

Jon_K — Mon, 13 Mar 2023 17:27:13 GMT

Hi @LydiaJ82

There are a few numbers to call on our Contact Us Page that you can call from a landline or another provider.

Let us know if you manage to get through.

Jon

Re: New Customer- sim only posted out over a week ago

LydiaJ82 — Mon, 13 Mar 2023 17:58:06 GMT

Thank you for taking the time to reply.

Ive now managed to contact the team via messaging service. If you hadn’t posted a link to Contact page I wouldn’t have found it. For some reason the only option I was able to find was to ring one number which wouldn’t accept my call because I’m not yet a customer

Re: New Customer- sim only posted out over a week ago

Jon_K — Mon, 13 Mar 2023 18:05:31 GMT

Thanks for letting us know you were able to get in touch, @LydiaJ82.

Did you manage to get sorted?

Jon

Re: New Customer- sim only posted out over a week ago

LydiaJ82 — Mon, 13 Mar 2023 18:06:16 GMT

Yes all sorted thankfully. Collecting new sims tomorrow from a local store instead ☺️

Re: New Customer- sim only posted out over a week ago

Jon_K — Mon, 13 Mar 2023 18:07:57 GMT

That's great, thanks for letting us know, @LydiaJ82 🙂