topic Re: Nreal Stock in Orders

Nreal Stock

ians325 — Thu, 02 Mar 2023 23:54:01 GMT

Nreal Glasses are Showing out of stock, some stores say they can order an It will arrive in a few days some. Some stores say they can't so. Are they now back available to order ?

Re: Nreal Stock

Leanne_T — Fri, 03 Mar 2023 08:14:18 GMT

Hi @ians325

Thanks for coming here.

They are showing out of stock at the moment, the EE Store will let you know if they can place the order for you to receive when stock becomes available if you are not an EE customer and want to order.

Leanne.

Re: Nreal Stock

ians325 — Fri, 03 Mar 2023 14:57:11 GMT

such mixed messages with this Nreal some stores know the process to order this product some stores say the can others can't its like the left had does not speak to the right hand there's no clear process in place that stores are aware of.

Re: Nreal Stock

Leanne_T — Fri, 03 Mar 2023 15:09:26 GMT

Hi @ians325

If you're not an existing EE customer, you can order Nreal glasses in any EE retail store. (Subject to stock availability).

If they are unable to order the glasses for you until stock arrives please check back when they are in stock.

Leanne.

Re: Nreal Stock

jordinho10 — Wed, 08 Mar 2023 19:27:08 GMT

Have you any idea at all when they will be back in stock or maybe you are not re-stocking at all?

Re: Nreal Stock

Jon_K — Thu, 09 Mar 2023 07:51:16 GMT

Hi @jordinho10

If you sign up to our Coming Soon Page and select Nreal as a brand you're interested in, you'll receive updates about stock and future releases.

Jon

Re: Nreal Stock

jordinho10 — Fri, 10 Mar 2023 08:59:51 GMT

Hi Jon,

This is in item that used to be in stock that isn't in stock any more? That page is for new items.

Re: Nreal Stock

Jon_K — Fri, 10 Mar 2023 11:49:23 GMT

Sorry @jordinho10, we don't currently have any further stock information on that product.

Jon

Re: Nreal Stock

barabba9174 — Sun, 12 Mar 2023 07:39:21 GMT

So frustrating.

I’ve placed the order on the 7th, no news at all. No way to retrieve news. Only a 399£ pending transition on the bank account.

Re: Nreal Stock

Katie_B — Sun, 12 Mar 2023 07:56:16 GMT

Hello @barabba9174.

Welcome back to the community.

I am sorry to hear this.

Please could you advise what it was you ordered?

Speak soon,

Katie

Re: Nreal Stock

barabba9174 — Sun, 12 Mar 2023 08:22:52 GMT

Sure: Nreal Air

Re: Nreal Stock

Katie_B — Sun, 12 Mar 2023 08:52:11 GMT

Thanks for confirming @barabba9174.

These are showing in stock.

I would recommend giving us a call so our customer care team can chase this for you.

Katie

Re: Nreal Stock

barabba9174 — Sun, 12 Mar 2023 09:50:02 GMT

Can you help me with the phone number? If I call 150 there isn’t any option to ask about orders.

Re: Nreal Stock

Katie_B — Sun, 12 Mar 2023 10:05:15 GMT

Hi @barabba9174.

If you call 150 you will need to speak with our account and billing team. They will be able to check your account and order.

Thanks,

Katie

Re: Nreal Stock

jordinho10 — Sun, 12 Mar 2023 17:06:41 GMT

Hi Katie,

Are these really in stock? It says out of stock and I check every day??

Thanks.

Re: Nreal Stock

Katie_B — Mon, 13 Mar 2023 06:58:01 GMT

Hi @jordinho10.

The Nreal Air AR Glasses are showing in stock but stock is low.

Please could you link to the page showing out of stock?

Katie

Re: Nreal Stock

barabba9174 — Mon, 13 Mar 2023 07:46:24 GMT

https://shop.ee.co.uk/accessories/pay-monthly/atp-nreal-air-smart-glasses/details?s_cid=con_ee_dg-mob_ess_ppc-brand&esskwid=p72306227141&ess_sacid=71700000098505711&ds_rl=1238748&logo=TUR1&gclid=Cj0KCQjwk7ugBhDIARIsAGuvgPYfBc2wciFyExqD4Q1QebdMvWyTIoGRmoINlKDg5-yyCNcMlWVPp7EaArYwEALw_wcB&gclsrc=aw.ds

Re: Nreal Stock

jordinho10 — Mon, 13 Mar 2023 08:19:07 GMT

Yes, exactly where I am seeing it. Where are you seeing they are in stock katie_B?

Re: Nreal Stock

James_B — Mon, 13 Mar 2023 11:59:13 GMT

Hi @jordinho10,

We previously had a small amount of stock showing in our internal stock systems, but this must have now sold out.

When stock is replenished, they'll be available to order again online.

Thanks

James

Re: Nreal Stock

barabba9174 — Mon, 13 Mar 2023 12:04:34 GMT

Thank you, but what happens to those who have already ordered it days ago and haven't received any information?