topic Re: No Order Confirmation in Orders

No Order Confirmation

DomHamilton — Fri, 25 Nov 2022 09:20:50 GMT

I recently upgraded my device and paid £50 upfront. My bank account has been charged but I have not received any email confirmation or order number.

Pleased advise!

Thanks,

Dom

Re: No Order Confirmation

Leanne_T — Fri, 25 Nov 2022 11:12:32 GMT

Hi @DomHamilton

Thanks for coming here.

How did you place the order?

Have you had any emails at all?

Leanne 🙂

Re: No Order Confirmation

DomHamilton — Sat, 26 Nov 2022 08:33:14 GMT

Hi @Leanne_T

I placed the order through the EE website after logging in to my account and selecting an upgrade which includes a £50 upfront fee.

I still have not received any emails from EE...

Many thanks,

Dom

Re: No Order Confirmation

Leanne_T — Sat, 26 Nov 2022 08:36:01 GMT

Thanks @DomHamilton

Please give us a call on 150 and the team can check the order has been successful for you.

Leanne.

Re: No Order Confirmation

Adrian8888 — Wed, 08 Mar 2023 17:08:42 GMT

Hi, just placed an order and ive been charged upfron £100 and still not recevied an email confirmation, is there Any thing that can be help with? Thank you

Re: No Order Confirmation

Leanne_T — Wed, 08 Mar 2023 17:11:48 GMT

Hi @Adrian8888

Thanks for coming here.

How long ago did you place the order?

Did you upgrade or take out a new contract with us?

Leanne.

Re: No Order Confirmation

Adrian8888 — Wed, 08 Mar 2023 17:14:52 GMT

Like 1 hr ago, and Yea Take out a new contract! You can check it out for me please name Lupu Adrian

adrian ☺️

Re: No Order Confirmation

Leanne_T — Wed, 08 Mar 2023 17:17:12 GMT

Thanks @Adrian8888

Have you checked your junk/spam folders?

If so, you can give our sales team a call to make sure the order has gone through for you 🙂

Leanne.

Re: No Order Confirmation

Adrian8888 — Wed, 08 Mar 2023 19:18:58 GMT

Well i did! They all empty, and Yea ive called one of your collegues and he told me that i need to wait, can you please have a Look At least if its processing? Thank you

Re: No Order Confirmation

James_B — Thu, 09 Mar 2023 08:04:19 GMT

Hi @Adrian8888,

Have you received your order confirmation email yet?

James

Re: No Order Confirmation

Adrian8888 — Thu, 09 Mar 2023 10:01:10 GMT

Hi, i havent recevied anything yet thank you

Re: No Order Confirmation

James_B — Thu, 09 Mar 2023 10:05:38 GMT

Hi @Adrian8888,

Please get in touch on 150 and select the upgrades options so the team can check the progress of your order.

They'll be happy to help. 🙂

James

Re: No Order Confirmation

Adrian8888 — Thu, 09 Mar 2023 10:29:33 GMT

Ok, thank you!

Re: No Order Confirmation

James_B — Thu, 09 Mar 2023 10:40:02 GMT

No problem @Adrian8888 🙂

Have a great day.

James

Re: No Order Confirmation

Adrian8888 — Thu, 09 Mar 2023 15:53:22 GMT

Sorry to bother you again, But i tried to call at this number 150 But didnt go through!

Re: No Order Confirmation

James_B — Thu, 09 Mar 2023 16:00:49 GMT

What happened when you called @Adrian8888?

Was your call disconnected or were you just waiting in a queue?

James

Re: No Order Confirmation

Adrian8888 — Thu, 09 Mar 2023 16:06:04 GMT

Was disconnected! Can’t you just try to have a Look if there’s still the order in progress or something? Otherwise need my order cancelled

Re: No Order Confirmation

Leanne_T — Thu, 09 Mar 2023 16:16:05 GMT

Hi @Adrian8888

I am very sorry we have no account access to check orders on the community.

Please try getting in touch with our mobile care team again to get this looked into and get an update on your order.

Leanne.