topic Re: It's been a month since I ordered an iPhone 14 in Orders

It's been a month since I ordered an iPhone 14

Zileide — Sat, 04 Mar 2023 16:16:36 GMT

Fiz meu pedido dia 07/02 até hoje não obtive resposta, nem código de rastreamento.

Re: It's been a month since I ordered an iPhone 14

bristolian — Sat, 04 Mar 2023 16:49:30 GMT

Translated from Portugese:

I placed my order on the 07/02th until today I didn't get a response, nor tracking code.

Re: It's been a month since I ordered an iPhone 14

Christopher_G — Sun, 05 Mar 2023 08:22:49 GMT

Hi @Zileide

Welcome to the community.

As far as I can see, all iPhone 14 models are currently in stock and ready to be dispatched within one working day. I would recommend speaking to our Mobile Care team to check your order.

Chris

Re: It's been a month since I ordered an iPhone 14

Zileide — Sun, 05 Mar 2023 09:04:27 GMT

I would like to solve it by email or text message as my English is not good!

Re: It's been a month since I ordered an iPhone 14

Christopher_G — Sun, 05 Mar 2023 09:12:50 GMT

There's a live chat function on this get in touch help page, @Zileide. That might be helpful.

Chris

Re: It's been a month since I ordered an iPhone 14

Zileide — Wed, 08 Mar 2023 09:43:05 GMT

good morning I placed my order for the iPhone 14 on 07 Of February until today I have not received anything or the tracking code.

Re: It's been a month since I ordered an iPhone 14

Zileide — Wed, 08 Mar 2023 10:06:36 GMT

I have the same problem, I asked for an iPhone 14 on February 7th and it's been 1 month and I have no answer

Re: It's been a month since I ordered an iPhone 14

James_B — Wed, 08 Mar 2023 10:33:07 GMT

Hi @Zileide,

Did you try chatting with Customer Care at ee.co.uk/contact-ee?

They'll be happy to check the status of your order. 🙂

James