topic Re: Tracking DPD delivery in Orders

Tracking DPD delivery

LC01 — Mon, 06 Mar 2023 15:45:46 GMT

I have no tracking information, supposed to arrive today. I live well out so would be handy to have some way of knowing if it's going to be an other day. Many thanks

Re: Tracking DPD delivery

Schockwave — Mon, 06 Mar 2023 15:58:14 GMT

Hello @LC01 ,

Welcome to the community,

As soon as your order is ready for dispatch, you will receive notification from DPD the evening before delivery and another one on the day of delivery with a one hour window, we cannot tell you here in the forums, so if you want more information, you would have to ring customer service.

Re: Tracking DPD delivery

LC01 — Mon, 06 Mar 2023 16:00:28 GMT

Thanks for speedy reply. I was told when I made my insurance claim it was coming today. My phone is not working and the insurance reference does not work in orders tracking or for did sp I have np idea. Any other way you can help me out please?

Re: Tracking DPD delivery

Schockwave — Mon, 06 Mar 2023 16:02:29 GMT

@LC01 , unfortunately, no, this is not customer service and we have no access to accounts.

You can also call them for free using Skype or another phone:

https://ee.co.uk/contact-ee/account-billing/mobile

Re: Tracking DPD delivery

LC01 — Mon, 06 Mar 2023 16:05:31 GMT

Cat do either of those. I can't get through chat either.

Re: Tracking DPD delivery

Leanne_T — Mon, 06 Mar 2023 16:10:50 GMT

Hi @LC01

I am sorry to hear this.

Have you had a text from DPD to let you know the delivery will arrive today?

Which reference are you using? was this given by DPD?

Leanne.

Re: Tracking DPD delivery

Schockwave — Mon, 06 Mar 2023 16:10:48 GMT

@LC01 , the reason you cannot get through chat is because staff are answering phone calls, but when one is available they will reply to you.

Re: Tracking DPD delivery

LC01 — Mon, 06 Mar 2023 16:13:17 GMT

My phone isn't working. Only have insurance claim number from yourselves

Re: Tracking DPD delivery

Leanne_T — Mon, 06 Mar 2023 16:16:26 GMT

I see, thanks for confirming @LC01

The reference you need would be sent by DPD.

To check the delivery is all set up and DPD will be arriving today, you would need to contact us. You can call us from any other phone on 0800 079 8586 and the team will be happy to help.

Leanne.

Re: Tracking DPD delivery

LC01 — Mon, 06 Mar 2023 16:17:51 GMT

I can't get reference if my phone won't work, I have chat working now though, thankfully been off for weeks. Thank you both

Re: Tracking DPD delivery

Schockwave — Mon, 06 Mar 2023 16:20:49 GMT

@LC01 , if you download Skype, if you do not have it already, you can make the call for free, you do not need credit on Skype.

Glad you now have chat working, always worth keeping a phone in reserve in case something goes wrong with the one you are using, always worth keeping a spare.

Re: Tracking DPD delivery

Leanne_T — Mon, 06 Mar 2023 16:25:05 GMT

No problem @LC01

I hope you get the phone soon 🙂

Leanne.