topic Re: Tv order in Orders

Tv order

Courtneyluke — Sat, 04 Mar 2023 13:03:23 GMT

Hi, I order the Samsung AU7100 43" Ultra HD 4k TV | Black on Monday, received an email on Tuesday saying that it had been dispatched but am yet to receive a tracking order or any other updates?

how do I go about getting an update on the order?

Thanks.

Re: Tv order

Christopher_G — Sat, 04 Mar 2023 15:18:12 GMT

Hi @Courtneyluke

Welcome to the community.

Have DPD been in touch with you about the delivery yet?

Chris

Re: Tv order

Courtneyluke — Sat, 04 Mar 2023 22:25:59 GMT

No, the last email I received was from EE saying that the TV is being sent with Parcelforce 2 day delivery

Courtney

Re: Tv order

Christopher_G — Sun, 05 Mar 2023 09:06:26 GMT

Did you get a tracking number from Parcelforce, @Courtneyluke?

Chris

Re: Tv order

Courtneyluke — Sun, 05 Mar 2023 09:52:52 GMT

Nope, I’ve had nothing from Parcelforce at all!

Courtney

Re: Tv order

Christopher_G — Sun, 05 Mar 2023 09:55:43 GMT

OK, thanks @Courtneyluke

It could be worth speaking to our Mobile Care team to see if they can get you a tracking number.

Chris