topic Re: Upgrade in Orders

Upgrade

Dannysoph78 — Fri, 03 Mar 2023 15:32:47 GMT

Hi i would like to know how long people have waited for there upgrade phone when orderd online to be delivered plus can you change it to pick up from store

Re: Upgrade

Katie_B — Fri, 03 Mar 2023 16:46:04 GMT

Good afternoon @Dannysoph78.

Welcome to the community.

Delivery depends on stock levels at the time of ordering.

You will be notified on what the estimated time for delivery is when you are selecting your device.

Store collection is also an option.

Please let me know if you have any further questions.

Katie 🙂

Re: Upgrade

Dannysoph78 — Sat, 04 Mar 2023 02:37:54 GMT

So last qustion is it says im able to upgrade on the 8/3/2023 once ive been though the process of picking phone then going though payment part does it mean ive been accepted for it once i pay the upfront fee or will i get a message saying not accepted and money refunded or does it go into a credit check once you do card payment or just before

Re: Upgrade

Dannysoph78 — Sat, 04 Mar 2023 02:51:54 GMT

So when ordering online and want to collect from store what id would you need and how many diffrent types

Re: Upgrade

Christopher_G — Sat, 04 Mar 2023 08:32:47 GMT

Hi @Dannysoph78

You could still be contacted to say that there's a problem with the order and to speak to our customer service team. If that's the case, call them on the number and they'll run through the options.

Chris

Re: Upgrade

Christopher_G — Sat, 04 Mar 2023 08:34:44 GMT

Hi @Dannysoph78

Do you have a UK drivers license or Passport? Those would be accepted.

Chris

Re: Upgrade

Dannysoph78 — Sat, 04 Mar 2023 14:21:17 GMT

Yes have driving licence how long is the waiting time from when u order that u can collect from the store

Re: Upgrade

Christopher_G — Sat, 04 Mar 2023 14:24:51 GMT

It depends what device you order and if it's in stock, @Dannysoph78.

If it's in stock, it's usually the next working day.

Chris