topic I pay upfront 50£ but my order was declined in Orders

I pay upfront 50£ but my order was declined

Juciamichal — Sat, 04 Mar 2023 13:58:09 GMT

When you give me my 50£ refund. I order 2 phones but wasn’t go through it was declined but any way before was declined I pay upfront 50£ and I still haven’t received refund from you

Re: I pay upfront 50£ but my order was declined

Schockwave — Sat, 04 Mar 2023 15:26:14 GMT

Hello @Juciamichal ,

Welcome to the community,

How long ago is it that your order was declined?

You need to give around five days for the refund to be back in your account.

This is not customer service and there is no account access, so you would have to ring customer service.

Re: I pay upfront 50£ but my order was declined

Juciamichal — Sat, 04 Mar 2023 21:41:03 GMT

I already call but I still waiting for a refund from Tuesday 28th of
February

Re: I pay upfront 50£ but my order was declined

Christopher_G — Sun, 05 Mar 2023 09:20:55 GMT

If you haven't received the refund by Monday, I would recommend speaking to our Mobile Care team so they can check on it from our side for you.

Chris